Zjamil Elias Coowar
A native of Mauritius with an international background, Zjamil counts over 18 years in Brand Enhancement, Service Strategy, HR Transformation, Change Management, Capacity Building, Learning & Development, Business Process Improvement & Sustainability. He occupied senior positions in luxury Hospitality before launching his private practice EXISTERE Consulting – (www.existereconsulting.com).
Rapidly expanding in the Indian Ocean (Mauritius, Seychelles, Madagascar), Africa (Kenya, Algeria, Cameroon, Botswana, Namibia, Swaziland, Tanzania), Middle East (Qatar, Abu Dhabi), Asia (Malaysia, Thailand)–wherein he has introduced new wave approaches in HR, Leadership Development & Talent Management, Guest experience, Patient Centricity, Service and Brand Strategies embedding Sustainability Issues befitting the local cultural patrimoine.
He runs innovative bespoke training/facilitation programs at all levels to develop internal capabilities towards establishing Regional Training/Leadership Academy.
Zjamil counts reputed international organizations in its clientele from various industries, including: Luxury Hospitality, Health Care, FMCG, Education, Transportation etc in his clientele – conducting Guest experience, Occupancy Turnaround Strategies, Enhancing Brand and Living Core Values, Customer/Patient centricity, Integrated HR and other training/advisory services.
His areas of interventions include, interalia:
Guest Experience and Service Strategy aligned to Talent development; Branding Enhancement Strategies, Patient Centricity HR (Competency Framework/Mapping, integrated HR practices, group HR Dashboard, etc),
Leadership Development, Talent Management, Service Design & Strategy, Hotel Balanced Scorecard/HR Scorecard, Sustainability issues (including Branding, Environmental Health & Safety Platforms), E-commerce platform and Interface (including Web Design etc.)
Zjamil has intervened on projects across the Indian Ocean, Africa and Asia. His Signature Workshops on Brand Enhancement, Service Strategy, Leadership/Management(Soft Skills Development Program) and innovative approach in business reengineering are gaining Worlwide acclamation. He is also rapidly expanding his services to the Middle East and Asia. He has implemented a number of innovative approaches in HR and is the first HR practitioner to implement Competency Framework & Integrated HR practices for Hospitality. He is now implementing Competency Mapping in industries like Health Care, Banking, etc. His numerous assignments has given him the opportunity to benchmark HR practices in major Hotel Chains and companies Worldwide and the finest luxury properties in Europe, Asia, India, Africa and in the Indian Ocean. He also has the expertise to develop a Platform for Service Excellence through Integrated HR systems and alignment to Service Strategy in Luxury Hotels.
Unique approach to HR practice aligned to Service Strategy through Service Innovation & Design by capitalising on Human Capital
Having conducted substantial research and thesis on the alignment of HR function to Service Strategy and evolving in a very demanding environment (Luxury Hospitality) Zjamil has enhanced his expertise in HR Transformation with a strong focus on Talent Management through bespoke Competency Based Performance Management and creating HR Integrated systems. His forte is as a Strategist, Master Trainer, Idea Generator and in Service Innovation & Design by simultaneously developing a Think Tank (Knowledge base) for any type of Organisation.
Leader, Coach and unique approach to Learning & Development
With a dynamic personality and strong communication and leadership skills, Zjamil coaches and train Executives, designing Management Development Workshops and tailor-made Signature Service Excellence Modules aligned to the Service Strategy and to the “DNA” of the business. All his courses are tailor made, tested and refined.
Often solicited as industry expert to conduct talks with University students, acting a Jury or Career Counsel, Zjamil holds a MASTERS OF BUSINESS ADMINISTRATION from the Graduate School of Business, UNIVERSITY OF CAPE TOWN, South Africa and a BACHELOR’S DEGREE in HR & Management from AUSTRALIA. He is a Registered Trainer in MANAGEMENT with the MAURITIUS QUALIFICATIONS AUTHORITY for the last 13 years as well as a Licensed Coach from the UK (CORPORATE COACH U). As a CERTIFIED QUALITY MANAGER from the INDIAN INSTITUTE OF QUALITY MANAGEMENT, Zjamil has a real passion for Process Improvement initiatives and Projects.
He also advises on Sustainability and Environmental Management Systems in National Committees in Mauritius and has represented The Association of Hotels and Restaurants in Mauritius (AHRIM) in a number of National Committees.
Adapt to Multicultural Work and Social Environment
Zjamil has always evolved in a multicultural background and can adapt easily to any culture. He speaks both French and English fluently and possesses a sound knowledge of a few other foreign languages.
Having travelled extensively in Africa, Europe, Asia & Australasia and given his consulting background, Zjamil is very familiar with the service culture and trends in various parts of the globe. He has also developed a wide network of professionals / experts in their respective field. He attends a number of international Seminars and has encountered famous authors, .HR Gurus and Service Strategy experts